When something is not working, or you are stuck, reach the creavio team and give us enough detail to act on it quickly.
Email support
Email [email protected]. This is the right place for a question, a problem with a connection, a billing question, or anything you cannot resolve from the guides in this section.
What to include in a report
The more of this you give us, the faster we can help:
- What you were trying to do, in one sentence.
- What happened instead, including the exact wording of any error message you saw.
- Which client you were working on, if it involves a specific client workspace.
- Where you were in creavio: the page or the tool (for example the composer, a connection, or a report).
- When it happened, and whether it happens every time or just once.
Before you write in
For connection problems, it is worth checking Troubleshoot client connections first, since many expired or disconnected accounts can be fixed by reconnecting. If a connection keeps failing after you reconnect, that is exactly the kind of thing to send to support, along with the account and the error text.
Other common questions
Many everyday questions are answered in Frequently asked questions for agencies. If your question is there, you have your answer without waiting on a reply.