Portrait Session: Inquiry to Delivery

By creavio Team April 10, 2026 1 views

Portrait Session: Inquiry to Delivery

Portrait sessions — families, seniors, couples, maternity — are the bread and butter of most photography businesses. A clean workflow ensures every client gets a consistent, professional experience.

The Inquiry

When a portrait inquiry comes in, your auto-response sends immediately. Within 24 hours, personally reply with your availability and a link to your portrait pricing guide. If the lead doesn't respond, your drip sequence follows up at day 2 and day 5.

Booking the Session

  1. Share your scheduling link for the appropriate portrait type.
  2. Client selects a date and fills out the booking form.
  3. Send the contract and session fee invoice together.
  4. Once signed and paid, the session is confirmed. Your booking workflow fires.

Pre-Session Prep

Your automated workflow handles the prep communication:

  • Immediately after booking: Confirmation email with date, time, and a link to your "What to Wear" guide.
  • 1 week before: Pre-session questionnaire — ask about locations, outfit preferences, and any family dynamics to be aware of.
  • 2 days before: Reminder email with location details, parking, and weather considerations.
  • Day of: SMS reminder with time and meeting point.

The Session Day

After the session, use creavio's internal notes on the client profile to jot down highlights — favorite spots, outfit combinations that worked, and any print-worthy moments. These notes help during culling and editing.

Post-Session Delivery

  1. 1-2 days after: Share 2-3 sneak peek images via email. Clients love the anticipation.
  2. 7-14 days after: Deliver the full gallery. Set download permissions and favorite selections.
  3. Gallery delivery email: Include instructions for viewing, downloading, and ordering prints.
  4. 3 days after gallery delivery: Follow up to ask if they have questions or want to order prints.
  5. 1 week after delivery: Send a review request with a direct Google Review link.

Upsell Opportunities

After gallery delivery, watch for clients who favorite a large number of images. Reach out with album or print package options. creavio's gallery analytics show you which clients are most engaged, making it easy to identify upsell opportunities at the right moment.