Terms of Service

creavio TERMS OF SERVICE
Last Updated: October 13, 2026

PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY. BY CREATING AN ACCOUNT OR USING creavio's SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.

1. PLATFORM DESCRIPTION
creavio ("Platform," "we," "us," "our") provides a software-as-a-service platform that enables creative professionals ("Creators") to build portfolio websites, manage bookings, deliver client galleries, send invoices, manage contracts, and operate their creative businesses. creavio is a technology platform only. We do not provide, endorse, or guarantee any creative services offered by Creators on the Platform.

2. USER-GENERATED CONTENT & RESPONSIBILITY
2.1. Creator Content. Creators are solely responsible for all content they upload, publish, or distribute through the Platform, including but not limited to photographs, videos, text, graphics, logos, and other media ("Creator Content").
2.2. Ownership. creavio does not claim ownership of any Creator Content. By uploading content, Creators grant creavio a limited, non-exclusive, worldwide license to host, display, and distribute the content solely for the purpose of operating the Platform.
2.3. Content Responsibility. Creators represent and warrant that they own or have obtained all necessary rights, licenses, consents, and permissions for all Creator Content. creavio is not responsible for verifying ownership, licensing, or legality of Creator Content.
2.4. No Endorsement. The presence of Creator Content on the Platform does not constitute creavio's endorsement, sponsorship, or recommendation of the Creator, their services, or their content. creavio does not verify the authenticity, quality, or legality of Creator Content.

3. INTELLECTUAL PROPERTY & COPYRIGHT
3.1. Creator IP. Creators retain full ownership of their intellectual property. creavio's license to Creator Content is limited to Platform operation and terminates upon content removal or account deletion.
3.2. Third-Party IP. Creators must not upload content that infringes upon the intellectual property rights of any third party. This includes but is not limited to copyrighted photographs, trademarked logos, and proprietary designs belonging to others.
3.3. Site Import Tool. creavio's site import feature is a technical tool that downloads images from URLs provided by the Creator. creavio does not verify copyright ownership of imported content. Creators bear full responsibility for ensuring they have the legal right to import and use all content. The import tool's Content Ownership Disclaimer must be accepted before use.
3.4. AI-Generated Content. Creators must disclose all AI-generated or substantially AI-altered content per creavio's AI Content Policy. Misrepresenting AI-generated images as authentic photography, particularly in the context of selling services, may constitute fraud and is grounds for account termination.

4. DMCA COMPLIANCE
4.1. creavio is a service provider under the Digital Millennium Copyright Act (17 U.S.C. 512). We have designated a DMCA agent and will respond to valid takedown notices in accordance with the DMCA.
4.2. Upon receiving a valid DMCA takedown notice, creavio will expeditiously remove or disable access to the allegedly infringing content and notify the affected Creator.
4.3. Creators may submit a counter-notification if they believe content was removed in error. creavio will follow the DMCA counter-notification procedures, including the 10-14 business day waiting period.
4.4. Repeat Infringers. creavio will terminate accounts of users who are repeat copyright infringers.

5. LIMITATION OF LIABILITY
5.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, creavio SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
(a) ANY CREATOR CONTENT UPLOADED TO OR DISTRIBUTED THROUGH THE PLATFORM;
(b) ANY DISPUTE BETWEEN A CREATOR AND THEIR CLIENTS;
(c) ANY CLAIM OF INTELLECTUAL PROPERTY INFRINGEMENT RELATED TO CREATOR CONTENT;
(d) UNAUTHORIZED ACCESS TO OR ALTERATION OF CREATOR DATA;
(e) ANY THIRD-PARTY CONDUCT ON THE PLATFORM.
5.2. creavio's TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY THE CREATOR TO creavio IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
5.3. WARRANTY DISCLAIMER. THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. creavio DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. creavio DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION ON THE PLATFORM. USE OF THE PLATFORM IS AT YOUR SOLE RISK.

6. INDEMNIFICATION
Creators agree to indemnify, defend, and hold harmless creavio, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorneys' fees) arising from:
(a) Creator Content, including any claim that Creator Content infringes third-party rights;
(b) Creator's use of the Platform in violation of these Terms;
(c) Creator's breach of any representation or warranty in these Terms;
(d) Creator's violation of any applicable law or regulation;
(e) Any dispute between Creator and their clients or other third parties.

7. SAFE HARBOR PROVISIONS
7.1. creavio operates as a neutral technology platform. We do not direct, control, or supervise Creator Content.
7.2. creavio qualifies for safe harbor protection under Section 230 of the Communications Decency Act (47 U.S.C. 230) as an interactive computer service that does not create or develop third-party content.
7.3. creavio qualifies for safe harbor protection under the DMCA (17 U.S.C. 512) as a service provider that does not have actual knowledge of infringing activity and acts expeditiously to remove infringing content upon notification.

8. DISPUTE RESOLUTION AND ARBITRATION

8.1. Disputes Between Creators and Clients. creavio is not a party to any agreement between Creators and their clients. Disputes arising from creative services, deliverables, payments, contracts, or other matters between Creators and clients must be resolved directly between those parties. creavio has no obligation to mediate, arbitrate, or adjudicate such disputes.

8.2. Informal Resolution. Before filing any claim against creavio, you agree to attempt to resolve it by emailing [email protected] with a written description of the dispute and your requested resolution. creavio will respond within 30 days. If the dispute is not resolved within 60 days, either party may proceed to arbitration.

8.3. Binding Arbitration. Except as set forth in Section 8.5, any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall take place in the State of Virginia (or by video/phone at either party's election for claims under $10,000). The arbitrator's decision is binding and may be entered as a judgment in any court of competent jurisdiction. Each party bears its own attorneys' fees and costs except as awarded by the arbitrator.

8.4. CLASS ACTION WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOTH YOU AND creavio WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE BASIS. YOU MAY BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY. THIS WAIVER MEANS YOU CANNOT PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST creavio.

8.5. Exceptions to Arbitration. Either party may bring an individual action in small claims court. Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent imminent harm to intellectual property rights, confidential information, or data security. Nothing in this section waives either party's right to file a complaint with a government agency.

8.6. Opt-Out. You may opt out of the arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms. Your opt-out notice must include your name, email address, and a clear statement that you are opting out of the arbitration agreement. If you opt out, you and creavio agree to resolve disputes exclusively in the state or federal courts in Virginia.

9. ACCOUNT TERMINATION
creavio reserves the right to suspend or terminate any account at any time for violations of these Terms, including but not limited to:
(a) Uploading infringing content;
(b) Misrepresenting AI-generated content;
(c) Fraudulent activity;
(d) Repeat DMCA violations;
(e) A breach of Section 22 (Platform Protection and Competitive Use); or
(f) Any activity that harms the Platform, other users, or third parties.

10. DATA & CONTENT UPON TERMINATION
Upon account termination, Creators may request an export of their data within 30 days. After 30 days, creavio may permanently delete all Creator Content and data associated with the terminated account.

11. MODIFICATIONS TO TERMS
creavio reserves the right to modify these Terms at any time. Material changes will be communicated via email and in-platform notification at least 30 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

12. GOVERNING LAW
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

13. SEVERABILITY
If any provision of these Terms is held unenforceable, the remaining provisions shall continue in full force and effect.

14. SUBSCRIPTION, BILLING, AND AUTO-RENEWAL

14.1. Plans. creavio offers paid subscription plans starting at $8 per month, with different feature sets and usage limits. There is no free plan and no free trial. Every plan can be cancelled at any time. Current plan details and pricing are available at creav.io/pricing.

14.2. AUTO-RENEWAL DISCLOSURE (REQUIRED BY CALIFORNIA LAW). PAID SUBSCRIPTIONS AUTOMATICALLY RENEW. IF YOU SELECT A PAID PLAN, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUAL) AT THE THEN-CURRENT PRICE UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. BY COMPLETING CHECKOUT, YOU EXPRESSLY AUTHORIZE creavio TO CHARGE YOUR PAYMENT METHOD ON A RECURRING BASIS FOR THE SELECTED PLAN PRICE PLUS ANY APPLICABLE TAXES. YOUR SUBSCRIPTION WILL CONTINUE AND YOU WILL CONTINUE TO BE CHARGED UNTIL YOU CANCEL. You can view your renewal date and cancel at any time in Settings → Billing.

14.3. California Automatic Renewal Law. For users in California, the following applies in accordance with Cal. Bus. & Prof. Code §§17600–17606 (as amended July 1, 2025):
(a) OFFER TERMS: The subscription price, billing frequency, and the fact that your subscription automatically renews are disclosed at checkout and in your subscription confirmation email.
(b) CANCELLATION: You may cancel your subscription at any time using the cancellation flow in Settings → Billing (one click, no phone call required). You will retain access to paid features through the end of the current paid period. No cancellation fee applies.
(c) MATERIAL CHANGE NOTICE: If creavio changes the subscription price or materially changes the terms of your subscription, we will provide advance notice to your email address at least 30 days (or 15 days for an annual plan renewal) before the change takes effect, and you may cancel before the change takes effect without penalty.
(d) ANNUAL PLAN REMINDER: If you subscribe to an annual plan, creavio will send a reminder to your email address 15–45 days before your annual renewal date, disclosing the renewal date, the price to be charged, and how to cancel.

14.4. Price Changes. creavio may change subscription prices for future billing periods with at least 30 days' written notice to your account email. Price changes take effect at the start of your next billing period following the notice period.

14.5. Cancellation. You may cancel your subscription at any time through Settings → Billing. Upon cancellation, your paid features remain accessible through the end of the current billing period. After that, your account becomes read-only until you resubscribe. Cancellation is available online, requires no more steps than sign-up, and does not require calling a phone number or sending mail. This one-click, cancel-anytime commitment is provided in accordance with the federal Restore Online Shoppers' Confidence Act (ROSCA, 15 U.S.C. §8403) and applicable state automatic-renewal laws, including Cal. Bus. & Prof. Code §§17600–17606, Colo. Rev. Stat. §6-1-732, N.Y. Gen. Bus. Law §527-a, and Minn. Stat. §325G.30. No cancellation fee applies.

14.6. Refund Policy. creavio does not provide refunds for partial billing periods or for any portion of an annual subscription already in progress, except where required by applicable law. If you cancel mid-cycle, you retain access until the end of that cycle. Exceptions may be made at creavio's sole discretion. To request a refund exception, email [email protected] within 14 days of the charge.

14.7. Platform Fees. creavio charges a platform fee on payments processed through the Platform on your behalf (invoices, booking deposits). The fee percentage varies by plan and is disclosed in your plan details. Fees are deducted automatically before funds are transferred to your connected payment account.

14.8. Payment Processing. All payments are processed by Stripe, Inc. By using paid features, you also agree to Stripe's Services Agreement (stripe.com/legal). creavio does not store credit card numbers. All payment data is handled by Stripe in compliance with PCI DSS Level 1.

14.9. Chargebacks. If you initiate an unjustified chargeback or payment dispute, creavio reserves the right to suspend your account pending resolution. Fees incurred by creavio due to chargebacks may be passed through to you.

15. EMAIL & COMMUNICATIONS
15.1. Transactional Emails. By using the Platform, you consent to receive transactional emails related to your account, bookings, invoices, contracts, and galleries. These cannot be opted out of while your account is active.
15.2. Marketing Emails. creavio may send product updates, tips, and promotional emails. You may opt out at any time through your dashboard settings or by clicking the unsubscribe link in any marketing email.
15.3. Creator Email Responsibility. When you use creavio to send emails to your clients, you are the sender under CAN-SPAM, GDPR, and other applicable laws. You are solely responsible for obtaining appropriate consent, including accurate sender information, and honoring unsubscribe requests. creavio provides tools to help with compliance but does not guarantee compliance on your behalf.

16. SERVICE AVAILABILITY
16.1. Target. creavio targets 99.9% monthly uptime on a best-effort basis, measured at the Platform API edge, excluding scheduled maintenance announced in advance and force majeure events.
16.2. Status. Current platform status and historical uptime are published at status.creav.io (when available) and at creav.io/trust.
16.3. Incident Response. creavio maintains a documented incident-response process, including 72-hour breach notification to affected Creators per our Data Processing Addendum §7.
16.4. Support. Paid plans include email support; response-time targets are published on the pricing page. creavio does not offer an enterprise SLA credit program at this time.

17. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Acceptable Use Policy, AI Content Policy, Data Processing Addendum, DMCA Policy, and (for Agency-tier accounts) the Agency Services Addendum, constitute the entire agreement between the Creator and creavio.

18. AI-GENERATED CONTENT DISCLAIMER

18.1. creavio's Platform includes AI-powered writing, copy generation, SEO optimization, and content tools. Output from these tools is AI-generated and may be inaccurate, incomplete, or require editing.

18.2. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EDITING, AND TAKING RESPONSIBILITY FOR ANY AI-GENERATED CONTENT BEFORE PUBLISHING OR USING IT. creavio MAKES NO WARRANTY THAT AI-GENERATED CONTENT IS ACCURATE, ORIGINAL, NON-INFRINGING, OR SUITABLE FOR ANY PURPOSE.

18.3. AI-generated text, metadata, and copy produced on the Platform must not be represented as human-authored where disclosure is legally required. Creators bear full responsibility for compliance with any applicable AI disclosure laws in their jurisdiction.

18.4. Creators must not use creavio's AI tools to generate content that violates the Acceptable Use Policy, including defamatory, deceptive, or infringing content.

19. SOCIAL PUBLISHING & CONNECTED ACCOUNTS
19.1. Publisher Responsibility. When you use creavio to connect a social, advertising, or business account and to create, schedule, or publish content, you are the publisher of that content and are solely responsible for it, including all rights, licenses, consents, and permissions, and for compliance with each connected platform's terms, developer policies, advertising policies, and community standards. creavio does not review, approve, or endorse content you publish.
19.2. Authorized Accounts Only. You may connect and operate only accounts you own or are authorized to manage. Connecting or posting to an account you are not authorized to manage is a material breach of these Terms.
19.3. Platform Penalties. You are responsible for any suspension, restriction, takedown, or penalty a platform imposes in connection with your activity, including activity creavio facilitates on your instruction.

20. AGENCY TIER & MANAGED WORKSPACES
20.1. If creavio enables your account for the Agency tier — operating creavio on behalf of third-party brands or businesses ("Brands") — your use of those features is additionally governed by the Agency Services Addendum at creav.io/legal/agency-terms, which is incorporated into these Terms by reference.
20.2. Authority. You represent and warrant that you are authorized by each Brand to operate its workspace, connect and operate its accounts, and publish on its behalf, and you will indemnify creavio for any claim arising from your lack of, or exceeding of, that authority. creavio contracts only with you, has no relationship with any Brand, and relies entirely on your authorization. The Agency Services Addendum governs the full terms of Agency-tier use.

21. RESERVED.

22. PLATFORM PROTECTION AND COMPETITIVE USE

22.1. Definitions. "Platform Technology" means the Platform's software and code (including code delivered to your browser or device), application programming interfaces, AI models, prompts, and configurations, data structures, user interface, visual design, layouts, workflows, feature set, documentation, and any non-public information about how the Platform works. "Competitor" means any person or entity that develops, offers, or is actively preparing to offer to third parties a commercial software product or software-as-a-service offering that is substantially similar to, or competes with, any material part of the Platform, and any employee, contractor, consultant, agent, or affiliate of that person or entity when acting on its behalf. "Agency" means an account enabled for the Agency tier under Section 20, as further described in the Agency Services Addendum. None of the following makes you a Competitor: (i) providing creative, photography, video, design, web design, marketing, advertising, or other professional services to your own clients, including services you deliver using the Platform or using other products; (ii) selling or licensing creative assets you made, such as photographs, presets, or website templates for other products; or (iii) using other software alongside or instead of the Platform. An Agency serving a Brand through the Platform as permitted by the Agency Services Addendum is not, for that reason alone, acting on behalf of that Brand under this definition.

22.2. Restrictions. Except as described in Section 22.5, you will not, and will not permit, assist, or enable anyone else to:
(a) reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the source code, underlying algorithms, AI models, prompts, data structures, or non-public interfaces of the Platform Technology;
(b) copy, reproduce, frame, mirror, or create derivative works of the Platform Technology, or replicate the Platform's user interface, visual design, layouts, workflows, or feature set, in whole or in substantial part, in any other software product or service;
(c) access or use the Platform on behalf of a Competitor, or to design, build, train, improve, or benchmark a software product or service that competes with the Platform for the purpose of developing, improving, or marketing that product or service;
(d) access or use the Platform to monitor its availability, performance, or functionality for the purpose of developing, marketing, or offering a competing product or service;
(e) use any robot, spider, scraper, crawler, headless browser, or other automated means (i) to access any part of the Platform that requires a login, or (ii) to extract data, content, or Platform Technology from any part of the Platform in bulk, except, for both (i) and (ii), through export features and interfaces that creavio provides for that purpose and within their documented limits, and except, for (i), tools that operate an account you are authorized to use as allowed by Section 22.5(c);
(f) circumvent, disable, or interfere with any technical measure that controls access to or use of the Platform, including authentication, access controls, and rate limits; or
(g) subject to Section 22.4, disclose to any third party confidential, non-public Platform Technology that you obtain through your account (including unreleased or beta features and non-public documentation), except as required by law.

22.3. Competitor Access. A Competitor, and any person acting on a Competitor's behalf, may not create a Creator or Agency account, log in to one, or use any plan, trial, or demonstration of the Platform without creavio's prior written consent. Written consent must come from [email protected]. This Section does not prevent anyone from viewing public pages of the Platform or published Creator and Brand sites, or from viewing or using galleries, portals, booking pages, contracts, invoices, and other materials that a Creator or Agency shares with them as a client. A Brand and its personnel may log in to and use the Managed Workspace (as defined in the Agency Services Addendum), including any client portal, that an Agency provides for that Brand, to receive, review, and approve the Agency's services, even if the Brand is a Competitor; that use is not use on behalf of a Competitor under Section 22.2(c) or this Section 22.3. This exception does not cover using that access to design, build, train, improve, benchmark, or market a competing software product or service. Except for that Brand use, by creating or using a Creator or Agency account, you represent that you are not a Competitor and are not acting on behalf of one. If that changes, you will notify [email protected] and stop using the account unless creavio consents in writing.

22.4. Testing and Public Discussion. Without creavio's prior written consent, you will not conduct any benchmark, performance, load, or comparative test of the Platform that (i) breaches Section 22.2 or 22.3, (ii) uses automated tools in breach of Section 22.2(e) or creavio's Security Policy, or (iii) is conducted by or on behalf of a Competitor. Nothing in these Terms prohibits or restricts you or anyone else from engaging in otherwise lawful public discussion of creavio, including writing or publishing a review, rating, comparison, performance assessment, or similar analysis, or imposes any penalty or fee for doing so. This sentence does not permit disclosing creavio's trade secrets, or commercial or financial information obtained from creavio that is considered privileged or confidential.

22.5. What This Section Does Not Restrict. This Section does not limit:
(a) Your data and your sites. You may export, download, copy, and move your own content and data, and the data of your clients and (for Agencies) your Brands, while your account is active using the Platform's export features, and after termination as provided in Section 10 and Section 8 of the Data Processing Addendum. You may rebuild the sites, galleries, and pages you built on the Platform, including their content and their design and layout as you configured them, on any other product or service. You may stop using the Platform and move to any other product at any time.
(b) Rights the law does not let us take away. Any right you have under applicable law that cannot be waived by contract, including rights to access and port personal data under privacy and data-protection laws, and, for users in the European Union, rights under Articles 5(3) and 6 of Directive 2009/24/EC and data-switching rights under Regulation (EU) 2023/2854.
(c) Ordinary use. Using the Platform as intended; comparing creavio with other products, including by trying them side by side, to decide which to use; taking screenshots of your own work; sharing your own published sites and galleries; using assistive and accessibility technologies; using browser extensions, password managers, automation tools, and AI agents to operate an account you are authorized to use, on your behalf and at ordinary rates, so long as they do not extract data, content, or Platform Technology in bulk and are not used to do anything Section 22.2(a), (b), (c), or (d) prohibits; pointing performance, accessibility, uptime, and search-engine-optimization tools at your own published sites and pages at ordinary rates; link previews generated when a link to a published page is shared; and crawling of public published pages by general-purpose search engines that follow creavio's robots.txt.
(d) Security research. Good-faith security research that follows Section 8 of creavio's Security Policy and is reported to [email protected] is not a breach of this Section, and creavio will not bring a claim under this Section against a researcher who follows that policy.
(e) Independent work. Developing products independently, without accessing or using the Platform in breach of this Section and without using non-public Platform Technology, or using general knowledge, skills, and experience.
(f) Agency use. Using Agency features to serve Brands as permitted by the Agency Services Addendum.

22.6. Enforcement. A breach of this Section is a material breach of these Terms. creavio may suspend or terminate the account involved immediately and without prior notice, block related access, and decline to refund fees for the current billing period, consistent with Section 14.6. Termination under this Section does not remove the export rights in Section 10 and Section 8 of the Data Processing Addendum; creavio may provide that export in a form that does not give further access to the Platform, such as an export file. Under Section 8.5, creavio may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent imminent harm to its intellectual property rights, confidential information, or data security from an actual or threatened breach of this Section. All other claims under this Section are resolved as provided in Section 8. You agree that a breach of this Section may cause harm for which money damages would not be an adequate remedy. These remedies are in addition to any other rights creavio has under these Terms or applicable law, including copyright, trade secret, and computer-access laws. This Section survives termination of your account.

23. YOUTUBE
If you use creavio's YouTube features, you agree to be bound by the YouTube Terms of Service at https://www.youtube.com/t/terms. Those features use YouTube API Services. The Privacy Policy describes what YouTube data creavio accesses, stores, and deletes, and how you can revoke that access.