Account Deletion

If you decide to leave creavio, you have the right to delete your account and all associated data. This guide explains the process, what gets deleted, and what you should do before requesting deletion.

Before You Delete

Account deletion is permanent and irreversible. Before proceeding, make sure you've completed these steps:

Export your data: Go to Settings > Data > Export to download all your client records, booking history, invoices, and contracts as CSV files
Download galleries: Download any gallery images you want to keep. Once your account is deleted, all hosted images are permanently removed
Settle outstanding invoices: Ensure all client payments have been processed and any pending payouts have been completed
Cancel your subscription: Active subscriptions are cancelled automatically during deletion, but cancelling first ensures no additional charges

What Gets Deleted

Your profile and account settings
All client records and contact information
Booking history and calendar data
Contracts, invoices, and payment records
Gallery images and all hosted files
Email templates and automation workflows
Analytics and reporting data

What Is Retained

creavio retains transaction records for seven years as required by financial regulations. These records are anonymized and cannot be linked back to your account. No personal or client-identifiable information is retained beyond what is legally required.

How to Request Deletion

Go to Settings > Account > Delete Account
Enter your password and 2FA code to confirm your identity
Select a reason for leaving (optional but appreciated)
Click Permanently Delete My Account

Deletion begins immediately and completes within 30 days. During this window, you can contact support to cancel the deletion if you change your mind. After 30 days, all data is permanently purged from our systems and backups.