What's happening
You're not receiving email notifications from creavio — such as new booking alerts, payment confirmations, or client messages. Your account appears to be working normally but emails aren't arriving in your inbox.
Common causes
- Notification preferences are disabled for specific event types
- Emails are being caught by spam or junk filters
- Your account email address hasn't been verified
- Email forwarding or filtering rules are redirecting creavio emails
- Your email provider is rate-limiting or blocking automated emails
How to fix it
1. Check your notification settings
Go to Account & Settings > Notifications and review which email notifications are enabled. creavio lets you control notifications for different events individually — bookings, payments, client messages, and more. Make sure the notifications you're expecting are toggled on.
2. Search your spam and junk folders
Check your email's spam, junk, promotions, and updates folders for emails from creavio. Email providers sometimes filter automated notifications, especially if you haven't received them before. If you find creavio emails in spam:
- Mark them as "Not spam"
- Add creavio's sending address to your contacts or safe senders list
- Create a filter to ensure future emails go to your inbox
3. Verify your email address
Make sure the email address on your creavio account has been verified. Go to Account & Settings > Profile and check if there's a verification badge or a Resend Verification option next to your email. Unverified email addresses may not receive all notification types.
4. Check for email forwarding rules
If you use email forwarding or have custom inbox rules set up with your email provider, they may be routing creavio notifications to a different folder or address. Log into your email provider's settings and review your filters and forwarding rules for anything that might affect creavio emails.
5. Test with a different email
If notifications still aren't arriving, try temporarily changing your account email to a different address (such as a Gmail account) to test whether notifications are being sent. If they arrive at the new address, the issue is with your original email provider's filtering or blocking.
Still not working?
If you've checked all settings and spam folders and still aren't receiving notifications, contact creavio support. Include your account email and which specific notifications you're missing so we can check the delivery logs.