Billing & Payments

Manage everything related to your creavio subscription payments from Settings > Billing. View your history, update payment methods, and download receipts for your records.

Payment Methods

creavio accepts major credit and debit cards. To add or update your payment method:

Go to Settings > Billing > Payment Method
Click Update and enter your new card details
Your card is validated immediately with a small authorization hold (not charged)

You can only have one active payment method at a time. Updating your card replaces the previous one.

Billing Cycle

Subscriptions are billed on the same date each month (or annually, if you chose the yearly plan). Your billing date is based on when you first subscribed. Annual plans include a discount compared to monthly billing.

Viewing Billing History

The Billing History section shows every charge, including:

Date and amount
Plan name and billing period
Payment status (Paid, Failed, Refunded)

Click any entry to view the full receipt. You can download receipts as PDF for accounting or tax purposes.

Failed Payments

If a payment fails, creavio will:

Notify you immediately by email
Retry the charge after 3 days, then again after 7 days
If all retries fail, your account moves to a grace period with limited functionality

To resolve a failed payment, update your payment method. Once a valid card is on file, the outstanding charge processes automatically.

Cancellation

You can cancel your subscription at any time from the Billing page. Your account remains active until the end of your paid period. After that, it reverts to the Free plan — your data is preserved, but premium features are locked.

Receipts & Tax

All receipts include creavio's business details for tax deduction purposes. If you need a custom invoice with your business name and tax ID, update your Billing Details section and future receipts will include this information.