Auto-Response Messages

When a potential client submits an inquiry through your contact form, every minute counts. Auto-response messages let you send an instant, professional reply the moment someone reaches out — even if you're in the middle of a shoot.

Why Auto-Responses Matter

Studies show that responding to a lead within five minutes makes you 21 times more likely to convert them into a client. An auto-response buys you time by acknowledging the inquiry immediately while you craft a personal follow-up later.

Setting Up Your Auto-Response

Go to Communication > Auto-Responses.
Click New Auto-Response and select the trigger: New Inquiry, Booking Request, or Contact Form Submission.
Write your message. Use a warm, professional tone. Include merge tags like {{client_name}} to personalize.
Set the send delay — instant (recommended), 5 minutes, or 15 minutes.
Enable and save.

What to Include

A thank-you for reaching out.
A brief mention of your typical response time (e.g., "I'll personally follow up within 24 hours").
A link to your portfolio, pricing guide, or FAQ page so they can explore while waiting.
Your name and business name for a professional touch.

Multiple Auto-Responses

You can create different auto-responses for different form types. A wedding inquiry might include your wedding portfolio link and availability calendar, while a portrait inquiry links to your portrait pricing guide. creavio matches the auto-response to the form that triggered it.

Avoiding Spam Filters

Keep auto-response subject lines natural and avoid all-caps or excessive punctuation. creavio sends from your verified domain, which helps deliverability. If you've set up a custom sending domain, your auto-responses will come from your own email address for maximum trust.