SMS Notifications

Text messages have a near-perfect open rate, making them the most reliable way to remind clients about upcoming sessions and important deadlines. creavio's SMS notification system lets you send automated texts at key moments in your client workflow.

Enabling SMS

To use SMS notifications, navigate to Settings > Communication > SMS and enable the feature. You'll need to verify your business phone number. creavio includes a pool of sending numbers, so your texts are delivered from a consistent, professional source.

Available SMS Triggers

Session reminder: Automatically texts the client 24 or 48 hours before their session with date, time, and location details.
Gallery ready: Notifies the client the moment their gallery goes live.
Payment reminder: Sends a gentle nudge when a payment is approaching or overdue.
Contract pending: Reminds clients to sign their contract if it's been unsigned for a set period.
Questionnaire reminder: Prompts clients to complete their pre-session questionnaire.

Customizing Messages

Each SMS template supports merge tags like {{client_name}}, {{session_date}}, and {{gallery_link}}. Keep messages under 160 characters for best delivery. You can preview exactly what the client will see before saving.

Client Consent

creavio automatically collects SMS consent when clients fill out your booking form. The consent checkbox is included by default. Clients can opt out at any time by replying STOP, and creavio will respect that immediately.

Delivery Tracking

View delivery status for every text in Communication > SMS Log. You'll see whether each message was delivered, failed, or is pending. Failed messages are flagged so you can follow up by email instead.