Contact Form Notifications

By creavio Team April 10, 2026 1 views

Contact Form Notifications

When a potential client fills out your contact form, speed matters. Studies show that responding within 5 minutes makes you 10 times more likely to book the client. creavio's notification system ensures you never miss an inquiry.

Default Behavior

When someone submits your contact form, creavio automatically:

  • Creates a new lead record in your CRM
  • Sends you an email notification with the submission details
  • Sends the client an auto-reply confirming their message was received

Notification Channels

You can receive form notifications through multiple channels:

  • Email: Enabled by default. Sent to your account email address.
  • Push notifications: If you've installed the creavio PWA on your phone, you'll get instant push alerts.
  • SMS: Available on paid plans. Get a text message for every new inquiry.

Setting Up Notifications

  1. Go to Settings > Notifications
  2. Under Contact Form, toggle on your preferred channels
  3. For SMS, enter your mobile number and verify it with a code
  4. For email, you can add additional recipients (e.g., a studio manager or second shooter)
  5. Click Save

Customizing the Auto-Reply

The auto-reply email is your first impression. Customize it under Settings > Communication > Auto-Reply. A strong auto-reply should:

  • Thank the client for reaching out
  • Set expectations for response time (e.g., "I'll get back to you within 24 hours")
  • Include a link to your pricing or FAQ page
  • Feel warm and personal, not robotic

Notification Filters

If your form gets spam submissions, you can filter notifications to only alert you for submissions that include a valid email address and pass spam detection. Go to Settings > Notifications > Filters to configure this.

After-Hours Behavior

You can set quiet hours for SMS and push notifications under Settings > Notifications > Schedule. During quiet hours, notifications are still logged and the auto-reply still sends. You just won't get buzzed at midnight.

Email notifications are always sent regardless of quiet hours since you control when you check email.