Booking Confirmations

A confirmation email sets expectations and builds excitement. creavio sends professional, branded confirmations automatically when a booking is finalized.

What Triggers a Confirmation

A booking confirmation is sent automatically when:

A client completes the booking process (contract signed + deposit paid)
You manually mark a booking as confirmed
A client books through your online scheduler

What's Included in the Confirmation

The default confirmation email includes:

Session date and time
Location with a map link (if an address is provided)
Session type and package booked
What to expect — preparation tips and what to bring
Payment summary — amount paid and remaining balance
Reschedule/cancel policy
Your contact information

Customizing the Confirmation Template

Edit the template at Settings > Email Templates > Booking Confirmation:

Adjust the email copy to match your voice
Add or remove sections
Include a preparation guide specific to the session type
Upload a header image or branded banner
Customize the footer with social links and logo

Session-Type-Specific Confirmations

Create different templates for different session types. A wedding confirmation might include a detailed timeline questionnaire, while a headshot confirmation might include wardrobe suggestions.

Go to Settings > Email Templates and click + New Template. Assign it to a specific session type so the right template sends automatically.

Pre-Session Reminders

In addition to the initial confirmation, set up automatic reminders:

1 week before — reminder with preparation checklist
1 day before — final reminder with location and time
Morning of — quick "see you today!" message

These touchpoints reduce no-shows and make clients feel cared for before they even arrive.