Booking Reminders

By creavio Team April 10, 2026 1 views

Booking Reminders

No-shows and unprepared clients cost you time and money. Automatic booking reminders ensure every client knows when and where their session is, what to bring, and how to prepare — without you lifting a finger.

How Reminders Work

creavio sends reminders based on the session date. You configure when reminders go out and what they say. The system handles the rest, checking upcoming sessions daily and sending reminders at the right time.

Setting Up Reminders

  1. Go to Settings > Bookings > Reminders.
  2. Click Add Reminder and choose the timing:
  • 7 days before: Early reminder with session details and prep instructions.
  • 2 days before: Confirmation reminder with location, parking, and what to wear.
  • Day of: Morning-of reminder with time and any last-minute details.

Reminder Channels

Each reminder can be sent via:

  • Email: Detailed reminders with all session information, links, and prep guides.
  • SMS: Short text reminders with just the essentials — date, time, location.
  • Both: Send an email and a text at the same time for maximum visibility.

Customizing Reminder Content

Edit the reminder template to include the information your clients need. Use merge tags for personalization:

  • {{client_name}} — the client's first name.
  • {{session_date}} — formatted date of the session.
  • {{session_time}} — start time.
  • {{session_location}} — location name and address.
  • {{session_type}} — the type of session booked.

Per-Session-Type Reminders

Different session types may need different reminders. A wedding client needs a detailed timeline and vendor coordination details. A headshot client just needs the studio address and what to wear. Create separate reminder templates for each session type in Settings > Bookings > Reminders and assign them accordingly.

Client Confirmations

Enable confirmation requests on your reminders to ask clients to click a "Confirm" button. This updates their booking status and gives you peace of mind that they'll show up. Clients who don't confirm within 24 hours are flagged in your dashboard so you can follow up manually.

Reminder Analytics

Track reminder open rates and confirmation rates in Bookings > Analytics. If your SMS reminders have higher engagement than email, consider switching your day-of reminder to SMS only.