Client Email History
Every email creavio sends on your behalf is logged in the client's record. This gives you a complete communication timeline without digging through your inbox.
Where to Find It
Open any client record and click the Activity tab. Email history appears in chronological order, with the most recent messages at the top. Each entry shows the subject line, date sent, and current status.
Email Statuses
- Sent: The email left creavio's servers successfully
- Delivered: The recipient's email server accepted the message
- Opened: The client opened the email (tracking pixel detected)
- Clicked: The client clicked a link in the email
- Bounced: The email couldn't be delivered to that address
- Failed: A server error prevented sending
What's Tracked
creavio logs all system-generated emails including:
- Invoice sends and payment reminders
- Contract delivery and signature confirmations
- Gallery sharing notifications
- Questionnaire requests
- Booking confirmations
- Workflow automation emails
- Manual emails sent through creavio
Viewing Email Content
Click any email entry to expand it and see the full message body. This is helpful when a client says they didn't receive something or when you need to reference what was communicated.
Important Notes
Open tracking relies on image loading. If a client's email app blocks images, the email may show as "delivered" even if they've read it. This is a limitation of all email tracking, not specific to creavio.
Emails sent from your personal email client (Gmail, Outlook, etc.) are not tracked here. Only messages sent through creavio appear in the client's email history. For a complete communication record, we recommend sending client correspondence through creavio whenever possible.
Email history is retained for the lifetime of your account. Even if you archive a client, their email history remains accessible.