Why use a custom domain
A custom domain like yourstudio.com makes your business look professional and established. It's easier for clients to remember, better for SEO, and builds trust. Your creavio website works with any domain you own.
Buying vs connecting a domain
- Already own a domain? You can connect it to creavio by updating your DNS settings. No need to transfer the domain away from your current registrar.
- Need to buy one? Purchase a domain from any registrar (Namecheap, Google Domains, GoDaddy, Cloudflare) and then connect it to creavio.
DNS setup
To connect your domain, you'll add DNS records at your domain registrar. creavio provides the exact records you need:
- Go to Website > Settings > Custom Domain in creavio.
- Enter your domain name (e.g., yourstudio.com).
- creavio displays the DNS records to add: typically a CNAME record pointing to creavio's servers.
- Log into your domain registrar and add the records.
- Return to creavio and click Verify.
SSL certificates
Once your domain is verified, creavio automatically provisions an SSL certificate. This means your site loads over HTTPS with the padlock icon. You don't need to buy or install a certificate yourself. SSL is included at no extra cost.
Verification
DNS changes can take anywhere from a few minutes to 48 hours to propagate, though most complete within an hour. During this time, your domain might not resolve correctly. If verification fails on the first try, wait 30 minutes and try again.
Troubleshooting
- Domain not verifying? Double-check the DNS records match exactly what creavio shows. Extra spaces or typos will cause failures.
- Still showing old site? Clear your browser cache or try an incognito window. DNS caching can show stale results.
- www vs non-www — Set up both. Add a redirect from one to the other so visitors reach your site regardless of which version they type.
- Email still works — Connecting your domain to creavio does not affect your email. MX records remain separate from the CNAME record.
If you run into issues, contact creavio support with your domain name and a screenshot of your DNS settings. We can usually identify the problem in minutes.