What's happening
You've made changes to your creavio portfolio website — updated images, text, or layout — but when you visit the live site, the old version is still showing. Your edits appear correctly in the editor but not on the published site.
Common causes
- Changes are saved as a draft but haven't been published
- Your browser is showing a cached version of the site
- CDN cache hasn't refreshed with the latest version
- Custom domain DNS is serving a stale version
How to fix it
1. Make sure you've published the changes
In the website editor, look for a Publish button. Saving changes to your site and publishing them are separate steps. If you see an unpublished changes indicator or a Publish button that's highlighted or active, click it to push your changes live. Until you publish, edits only exist in draft mode.
2. Hard refresh your browser
Your browser aggressively caches websites to load them faster. To see the latest version:
- Windows: Press Ctrl+Shift+R or Ctrl+F5
- Mac: Press Cmd+Shift+R
- Mobile: Clear your browser app's cache in your device settings
You can also try opening your site in an incognito/private window to completely bypass the cache.
3. Wait for CDN propagation
creavio uses a content delivery network (CDN) to serve your website quickly worldwide. After publishing, CDN nodes may take 5-15 minutes to refresh with the new version. If you just published, wait a few minutes and try again with a hard refresh.
4. Check your custom domain
If you're using a custom domain, there may be an additional caching layer from your domain provider. Try visiting your site using your default creavio URL (not the custom domain) to confirm the changes are published. If they show on the default URL but not the custom domain, the custom domain's DNS cache needs more time to update.
5. Review for publishing errors
If you see an error when trying to publish, check that all required fields are filled in and that your content doesn't include any unsupported elements. Try removing recent changes one at a time to identify if a specific edit is causing the publish to fail.
Still not working?
If your changes still aren't appearing after 30 minutes, contact creavio support with your website URL and a description of the changes that aren't showing. We can force a cache refresh on our end.