What's happening
A client has booked a session through your creavio booking page, but they haven't received a confirmation email. The booking appears in your calendar, but the client has no record of it.
Common causes
- The client's email address was entered incorrectly during booking
- Booking confirmation notifications are disabled in your settings
- The confirmation email landed in spam or was blocked by their email provider
- The client booked but didn't complete all required steps
How to fix it
1. Check the client's email on the booking
Open the booking in your Bookings & Calendar section and verify the email address attached to it. If the client mistyped their email during booking, update it in their client profile and resend the confirmation.
2. Verify your notification settings
Go to Account & Settings > Notifications and make sure Booking Confirmation emails are toggled on. If this setting was turned off, your clients won't receive automatic confirmations when they book. Turn it on and manually resend the confirmation for any recent bookings.
3. Ask the client to check spam folders
Confirmation emails can sometimes be filtered by email providers. Ask your client to search their spam, junk, and promotions folders for emails from creavio. If found, they should mark it as "not spam" to ensure future notifications arrive correctly.
4. Confirm the booking was completed
Check the booking status in your dashboard. If the status shows as Pending or Incomplete, the client may not have finished the booking process. This can happen if they closed the browser before the final confirmation step. You can manually confirm the booking from your dashboard to trigger the confirmation email.
5. Resend the confirmation manually
Open the booking details and use the Resend Confirmation option. This sends a fresh confirmation email to the client with all the booking details including date, time, location, and any preparation instructions you've set up.
Still not working?
If confirmations consistently fail to deliver, contact creavio support with your account details. There may be a deliverability issue we can investigate on our end.